FAQ

Below are answers to some of the most common questions about ordering from Lustrevivid™.

1.Do I need to create an account to place an order?
1.No account is required. Customers may complete purchases through the standard checkout process using their preferred payment method.

2.How can I confirm my order was received?
2.After checkout is completed, an order confirmation message will be sent to the email address provided during purchase.

3.Can I update my shipping address after placing an order?
3.Address adjustments may be possible if the order has not yet entered shipment preparation. Contact customer support promptly if changes are required.

4.Do lighting products require professional installation?
4.Some lighting fixtures may require installation knowledge depending on the design. Customers are responsible for determining whether professional installation is appropriate for their situation.

5.Will product colors appear exactly the same as shown online?
5.Images are displayed as accurately as possible. However, screen settings and lighting conditions may cause slight visual differences.

6.What happens if my package arrives damaged?
6.If a shipment arrives with visible damage, customers should contact support and provide photos of the packaging and item so the situation can be reviewed.